This is a conversation about reservation by phone, check this out.
RESERVATION BY PHONE
R :
RESERVATION
G :
GUEST
CONVERSATION :
R : Good
Morning, Edotel Hotel, Diah’s Speaking. May I assist you?
G :
Morning, I would like to book a room in your hotel.
R :
Alright, Madam. May I know your name, please?
G : I’m
Stevanny Steward.
R :
Could you spell your name, Madam?
G :
S-T-E-V-A-N-N-Y S-T-E-W-A-R-D
R :
Alright, Madam. I would like to spell your name.
S for Sierra
T for Tango
E for Echo
V for Vira
A for Apple
N for Nancy
N for Nancy
Y for Yankee
S for Sierra
T for Tango
E for Echo
W for Whisky
A for Apple
R for Romeo
D for Delta
Am I right, madam?
G : Yes,
you’re.
R :
Alright, Mrs. Stevanny. What type of room do you want, Madam?
G : I
want a Suite Room.
R : Alright, Madam. May I
know about the date that you will arrival and the departure date, Madam?
G : From 3rd
October until 8th October 2014.
R : Alright, Madam. So it
means, you will stay in our hotel for 5 nights. Is that right, Madam?
G : Yes, right.
R : And for how many persons,
Madam?
G : 2 person, for me and my
husband.
R : Alright, Madam. And would
you like to take some special request, Madam?
G : Yes. I want my room with a
Garden View and no smoking room.
R : Certainly, Madam. Please
wait a minute. I would like to check the available room on that period.
G : Yes, sure.
Reservation is checking the available room, and the room is available.
R : Excuse me, Madam. Thank
you very much for your waiting. You’re very lucky, because the room is still
available for you with Garden View and No Smoking Room. And the price for 1
night is Rp. 450.000 net include breakfast.
Would you like to take this room, Mrs.
Stevanny?
G : Yes. Of course.
R : Alright, Madam. May I
know about your address and your phone number, please?
G : I’m from Canada. And I
live at Jonvada Street, No. 441, East Canada. And my phone number is +17886000.
R : Certainly, Madam. May I have
your email address, please?
R : And may I know about your
flight number, madam?
G : GA 819.
R : Alright, Madam. May I
repeat again about your reservation?
G : Yes.
R : Alright, Madam. You book
a Suite Room with some special request such as the room with Garden View and No
Smoking Room for 2 persons. The price is Rp. 450.000 net include breakfast for
1 night. And your arrival and departure date are 3rd until 8th
October 2014. So, it means, the length of your stay is 5 nights. And, you live
on Canada at Jonvada Street, No. 441, East Canada. Your phone number is
+17886000 and your flight number is GA 819. And last, your email address is stev.lexam@gmail.com. ( Reservation spells her email ).
Am I right, Madam?
G : Yes, you’re right.
R : Alright, Madam. How about
your payment? Would you like to pay by credit card? Because, on that period our
hotel is high season.
G : Yes, of course. What kind
a credit card in your hotel accept?
R : Alright, Madam. In our
Hotel, accept 3 kind of credit card such as Visa, Master Card and Amex, Madam. Do
you have between of them, Mrs. Stevanny?
G : Yes, I have a Visa.
R : Alright, Madam. For the
deposit we would like to charge you all price during you stay in our hotel. So,
it means, you have to pay Rp. 2. 250. 000 for 5 nights.
G : Yes, sure.
R : Alright, Madam. We would
like to send a Letter of Authorization to your email for your payment about the
deposit. Please fill the attached and please copy your front and back credit
card detail and your ID card. Then, please send back it to us. We will
reconfirm your email as soon as you send us that.
G : Okay. Send it soon.
R : Certainly, Mrs. Stevanny.
Is there anything else, Madam?
G : So far, it’s enough.
R : Alright, Madam. Thank you
very much for making a reservation in our hotel. We are looking
forward to see you here. Have a nice day, Mrs. Stevanny.
G :
Yes. You too.
THANK YOU FOR READING :)
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