Ketika Tamu pertama kali datang, hal yang mereka lakukan adalah mendaftarkan diri mereka bagi walking guest atau melakukan registrasi ulang bagi reservation guest di Reception Desk. Di bawah ini adalah contoh Conversation "Guest Check in (Walking Guest)" Itu berarti Tamu belum melakukan pemesanan terlebih dahulu. Mari kita simak -->
HANDLING GUEST CHECK IN
Reception : Good morning, welcome to
Edotel Hotel Denpasar, how may help you?
Guest
: Good morning, I
need a room right now.
Reception : Do you have a reservation
before, Madam?
Guest : No, I don’t have.
Reception : May I know what type of room
do you want to get, for how long you will stay in our Hotel?
Guest : I want to reserve
one suite room for 5 nights, it’s from 9th September until 14th November 2014.
Reception : And for how many person ?
Guest : For 2 person.
Reception : Wait a moment please , I
would like to check the room available on that period.
Guest :
Yes, please
***
Reception : Thank you for your waiting Madam, you’re very lucky because, one suite room still available on that period.
May I explain to you about room and hotel facilities, Madam?
Guest : Yes, please
Reception
: The room facilities
in our hotel such as private balcony, living room, kitchenette, refrigerator
with mini bar, wardrobe, television, Telephone with telephone attention, air
conditioner and safety deposit box. Bath room complete with shower, bath tub
and wash basin complete hot and cold running water. And the hotel facilities
such as restaurant and bar, coffee shop, meeting room, tailor, laundry, saloon
and beauty, sport area and parking area. The room rate is Rp.450.000,- nett
include breakfast. Well Madam, would you like to take this room?
Guest : Yes, I take this room.
Reception : Well Madam, please fill this registration
card, and this is your pen.
Guest
: Ok, Thank you.
*(Reception
fills the guest card and breakfast coupon)*
Guest
: I’ve finished filling the registration card.
Reception
: Thank you, may I
check your registration card, please?
Guest
: Yes, of course.
Reception
: Well Mrs.Mayun, may I know how will you settle your account?
Guest
: I’ll pay by credit card, May I know what kind of credit card that you accept
in your hotel?
Reception
: In our hotel accept
3 kind of credit card such as: AMEX (American express), BANK AMER, and DC
(Diner club). May I know what type of credit card do you have?
Guest
: I’ll pay by AMEX.
Reception : May I borrow your credit card
please, because I will take your deposit 100% the room rate for one night, so
that’s Rp. 450.000,00.
Guest :
Ok, this is my credit card.
Reception : Thank you Mrs. Mayun, please
enter your pin here sir.
Guest
: oh ok
Reception
:thank you sir, this
is your credit card and your slip credit card. Please you can check again your
deposit.
Guest
: Yes, that’s alright.
Reception : Well, Mrs. Mayun, may I repeat your
guest card?
Guest
: Yes, please.
Reception
: This is your guest
card Mrs. Mayun, your room number is Jempiring 1, the room rate is Rp.
450.000,00 nett included breakfast and you stay until 14th November 2014, is that correct, Madam?
Guest
: Yes, that’s correct.
Reception : Please keep this card
during you stay in this hotel Mrs. Mayun.
Well
Mrs. Mayun Our hotel have some information such as, at the F.O cashier, we have
safety deposit box, if you have valuable things please, you keep in there.
Because in our hotel not responsibility for the lost valuable thing.
*(show
the room key )*
Reception : This is your room key, if you
would like going to outside hotel, please keep your room key in the
receptionist desk because, if you lost your room key our hotel will be charge
you Rp 25.000,00.
*(show
the breakfast coupon)*
Reception : This is you breakfast coupon.
If you would like to have a breakfast, please come to Bogasari restaurant. It’s
open from 06.00 A.M until 10.00 A.M, and don’t forget to bring your breakfast
coupon at the cashier. And if you have some letter and facsimile, please, you
can come at receptionist desk. And we’ll be help you and the last information
are for the check out time at 12.00 P.M at noon. Well, Mrs. Mayun that all clear
for you?
Guest : No, thank you.
Reception
: You’re welcome Mrs.
Mayun , Wait a moment please Mrs. Mayun, I’ll call the bell boy because our
bell boy will be escort you to your room.
(Calling the bell boy) bell
boy please!
Bell
boy
: Yes, I am.
Reception
: Please you escort Mrs.
Mayun to the room Jempiring 2 Well, Mrs. Mayun if you need more
information or something else please you dial extension number 0 from room
telephone or you can come to the reception desk, thank you for your coming, I
hope you will always happy and satisfied to stay with us, and have a nice day.
Guest : Thank you so much for your kindness
service.
Reception : You're welcome. It's our pleasure.
Bellboy : “Good morning Mrs.Mayun, I would like to
escort you to your room. And now please follow me going to your room”
Guest : “Yes” ( Bellboy is escorting the Guest to her room)
THANK YOU !
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